Shipping Policy

Processing time

The estimated total U.S. delivery time below includes processing.

These are estimates based on standard carrier performance, not guaranteed delivery dates. Carrier delays, holidays and weather can affect transit times.

Delivery time

Estimated U.S. delivery: 7 to 13 business days total, including processing. Tracking is provided once your order ships.

Tracking

Tracking information is emailed to you as soon as your order has shipped. If you haven't received tracking after 2 business days, email us and we'll look into it.

Shipping cost

Free shipping for eligible U.S. delivery addresses.

Questions about your delivery

Email support@thirstpets.com with your order number and we will look into it with the carrier.