Shipping Policy

Processing time

Orders are processed within 1–2 business days after your purchase is confirmed.

These are estimates based on standard carrier performance, not guaranteed delivery dates. Carrier delays, holidays and weather can affect transit times.

Delivery time

Estimated U.S. delivery is 5–10 business days after dispatch. Tracking is provided once the order ships.

Tracking

Tracking information is emailed to you as soon as your order has shipped. If you haven't received tracking after 2 business days, email us and we'll look into it.

Shipping cost

Shipping is free on every order. The price you see at checkout is the price you pay.

Questions about your delivery

Email support@thirstpets.com with your order number and we will look into it with the carrier.